Introduction
AGILUS DIAGNOSTICS LTD., having its registered and corporate offices in India, is committed to ensuring the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the personal information of visitors, patients, and users of our website, mobile app, and other digital platforms (collectively, the “Services”).
Scope & Acceptance
This Privacy Policy is an electronic record and part of an electronic contract formed under applicable Indian laws (including the Information Technology Act, 2000, IT Rules, and the Digital Personal Data Protection Act, 2023). By using our App, Website, or attending our labs/collection centres, you indicate that you understand, agree, and consent to this Privacy Policy.
What Information We Collect
- User-provided information: Name, contact details, date of birth, gender, identifiers, medical and health-related information, payment/transaction details, account credentials, and any other voluntarily provided data.
- Automatically collected information: Device details, IP address, cookies, usage metrics, and location data if permitted. We may also collect GPS location of personnel for operational purposes.
Why We Collect Your Information
To deliver and improve our Services, perform diagnostics, manage bookings and payments, customize experiences, send communications, and conduct anonymized research.
Cookies & Tracking
We use cookies to analyze site flow, measure promotion effectiveness, and enable features. Disabling cookies may affect functionality.
Consent & Voluntary Disclosure
By sharing Personal Information, you consent to its collection and processing in line with this Policy. You may withdraw consent by contacting our grievance officer.
Accuracy of Information
You are responsible for maintaining accurate information. Updates or deletion requests can be made via the App/Website or by emailing info@cdagilus.in
How We Use Information — Additional Details
- To provide and maintain Services.
- To contact you for offers or surveys (opt-out available).
- To anonymize data for research and statistics.
- For troubleshooting and enforcing Terms of Use.
- To share with service providers under confidentiality agreements.
Sharing & Disclosure
We do not sell or rent your Personal Information. We may share it with healthcare partners, comply with legal requirements, or for public health and quality assurance.
Third-party Sites & Advertisers
External links and ads may appear on our Services. Review their privacy policies before sharing data.
Payment Processing
We do not store card data. Payments are processed by approved third-party gateways subject to their terms.
Security Measures
We use industry-standard safeguards, including encryption, access controls, and regular updates. Absolute security cannot be guaranteed.
Retention
We retain data while accounts are active and as required by law.
Grievance / Contact
For privacy concerns, contact: Mr. Anand Bhardwaj
Email: info@cdagilus.in
User Discretion & Opt-out
You may refuse or withdraw information, which may limit access to Services.
Changes to this Policy
Updates will be posted with a new effective date. Continued use means acceptance.
Governing Law
Governed by our Terms of Use and applicable laws.