Introduction
AGILUS DIAGNOSTICS LTD., having its registered and corporate offices in India, is committed to ensuring the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose and protect the personal information of visitors, patients and users of our website, mobile app and other digital platforms (collectively, the “Services”).
Scope & Acceptance
This Privacy Policy is an electronic record and part of an electronic contract formed under applicable Indian laws (including the Information Technology Act, 2000, IT Rules and the Digital Personal Data Protection Act, 2023). By using our App, Website or attending our labs/collection centres, you indicate that you understand, agree and consent to this Privacy Policy.
What information we collect
We collect two broad types of information:
- User-provided information: name, contact details, date of birth, gender, identifiers, medical and health related information (medical records, clinical images, prescriptions), payment/transaction information (via third-party gateways), account credentials and any other details you voluntarily provide when registering or using the Services.
- Automatically collected information: device details (type, OS, browser), IP address, cookies, usage metrics and location data if permitted by device settings. We may also collect GPS location of our personnel (e.g., phlebotomists) while the App runs in foreground/background for operational purposes.
Why we collect your information
We use the information to deliver and improve our Services, perform medical and diagnostic functions, manage bookings and payments, customize your experience, send communications (including offers), perform research and analytics in anonymized form, and for other purposes disclosed at the time of collection.
Cookies & tracking
We use cookies and similar technologies to analyze site flow, measure effectiveness of promotions and provide certain features. You may block cookies via browser settings, but some features may not work if cookies are disabled.
Consent & Voluntary disclosure
By voluntarily sharing Personal Information you consent to collection and processing in accordance with this Policy. You may withdraw consent by contacting our grievance officer, but withdrawal may impact your access to certain Services.
Accuracy of information
You are responsible for keeping your information accurate and up-to-date. You can update or request deletion of your information via the App/Website or by emailing connect@agilus.in. We will make reasonable efforts to honour such requests.
How we use information — additional details
- To provide and maintain Services, facilitate tests and reports.
- To contact you about products, offers or feedback surveys (subject to opt-out).
- To anonymize and aggregate data for research, statistics and business intelligence.
- For troubleshooting, dispute resolution and enforcing Terms of Use.
- To share with third-party service providers needed to deliver Services (e.g., labs, payment gateways), subject to confidentiality obligations.
Sharing & disclosure
We do not sell or rent your Personal Information. We may share information where necessary to provide Services (e.g., with doctors, hospitals, insurers, labs), to comply with legal obligations (court orders, government requests), or where required for public health reporting, research or quality assurance. Partners and contractors who process data on our behalf are bound by confidentiality and limited-use obligations.
Third-party sites & advertisers
Links to third-party websites or ads may appear on our Services. We don’t control those sites and recommend reviewing their privacy policies before sharing personal information.
Payment processing
We do not store credit card data on our systems. Payments are handled by approved third-party gateways. Any payment information you provide is subject to the payment gateway’s terms and security practices.
Security measures
We follow ISO-standard security policies and reasonable technical, managerial and physical safeguards, including encryption in transit, access controls, key management and regular security updates. Despite these measures, we cannot guarantee absolute security against unauthorized access or events beyond our control.
Retention
We retain your information while your account is active and as required for business and legal purposes. We will not keep personal data longer than necessary for the purposes for which it was collected and as required by applicable law.
Grievance / Contact
For privacy questions or grievances, contact:
Mr. Anand Bhardwaj
Email: info@cdagilus.in
User discretion & opt-out
You may choose not to provide certain information or withdraw your consent later by contacting the grievance officer. Note that refusal or withdrawal may limit access to certain Services and features.
Changes to this policy
We may update this Privacy Policy from time-to-time. Any changes become effective on the date published. Continued use of the Services following changes indicates acceptance of the updated policy.
Governing law
This Privacy Policy is governed by the applicable terms in our Terms of Use and the laws and courts referenced thereunder.